Privacy Policy Handling of Personal Information

Privacy Policy

As a company that acquires customers' personal information, we recognize the importance of protecting personal information and treat it as our top priority, so all offices and employees handle personal information in a professional manner. We make sure to comply with the legal code regarding personal information protection, how to build and properly handle personal information, and use our protection management system in accordance with JISQ15001. We maintain a company-wide effort to continuously improve the protection management system as well as protect our client's information.

1. We strongly recognize the importance of personal information protection, and clearly define the purpose of use within the scope necessary to carry out our business activities, and appropriately acquire, use and provide personal information. We will use the acquired personal information only within the scope of its proper use, and take measures to prevent use outside of its intended purpose.
2. In the case of entrusting all or part of personal information acquired by our employees, etc. mentioned in the preceding paragraph, and when personal information is handled by third parties, We will select businesses that have sufficient personal information protection levels and take appropriate measures by contract, etc.
3. We will take reasonable security measures and preventative / corrective measures against the danger of leakage, loss or damage of personal information so that personal information can be provided with confidence.
4. As a company that takes care of important personal information, we comply with the laws and regulations concerning the handling of personal information protection and guidelines created by each authority based on the Personal Information Protection Law, and other norms such as JISQ15001 .
5. We will continuously review and improve the personal information protection management system in order to properly use personal information and to thoroughly protect it.
6. If there is a complaint or consultation regarding the handling of our personal information, we will respond promptly and appropriately at the complaint / consultation office branch regarding the following personal information.

Privacy Policy Handling of Personal Information

About the Handling of Personal Information

We take great care in managing your personal information and handle it as listed below.

1. About the Personal Information Protection Manager
   We appoint the following person as a personal information protection manager, who manages the personal information of each customer appropriately and safely, as well as prevent and correct any unauthorized outside access, loss, destruction, falsification, leak etc..
   
   Personal Information Protection Manager: Manager, Event Division
   Telephone:　045-322-5612
2. About the Purpose of Use for Personal Information
   We do not use personal information for any purpose other than the main "Photo Tour" unless it falls under any of the following:
   
   〈Personal information about customers〉
   • To respond to customer requests and provide services
   • For better product and service development
   • In order to respond to inquiries and requests regarding services used by customers (Note: that there may be cases where solutions are provided based on information provided by customers, such as contacting customers, etc., for issues or problems that arise with our services.)
   • For sending catalogs, direct mails and e-mails from our company, conducting surveys, introducing products and services by phone, and providing information on events, events, and stores.
   • For fulfillment of contract contents, performance requests, etc.
   • For use based on laws and regulations
3. About Personal Information Subject to Disclosure
   In our company, all of the disclosure, correction of content, addition or deletion, notification of purpose of use, termination of use, deletion and suspension of provision to a third party (hereinafter referred to as disclosure etc.) required by the individual. We will respond promptly to requests from you about your personal information.
4. About Disclosure of Personal Information Subject to Disclosure
   If there is a request from the person to disclose personal information subject to disclosure, we will promptly disclose it AFTER confirming the person's identity
5. About Identity Verification
   We have identified you in one of the following ways:
   1. Repeat the phone number already provided by you to confirm your identity.
   2. Send an e-mail to the e-mail address already provided by the person, and confirm the identity by replying to the e-mail.
   3. At the time of procedure, confirm your identity by checking your name and address, phone number and date of birth.
   4. Directly visit our office and present your driver's license or passport to confirm your identity.
   If you are an agent, please submit the following documents in addition to the "Personal Information Disclosure Request Form" and "Identity Verification Documents". If sensitive personal information is described in the confirmation materials, please black out the information.
   
   ＜Confirmation Document of a Legal Representative＞
   
   • Documents which confirm that it is the legal representative of the person such as a driver's license or passport.
   • Documents which prove qualification of legal representative such as family register copy (created within 30 days prior to request for disclosure).
   • Copy of resident's card of legal representative (created within 30 days before request for disclosure, etc.).
   ＜Confirmation Data for Agent/Attorney＞
   
   • A copy of documents that proves agency, a driver's license of the agent, a photo ID such as a passport, and a representative of the agent that can confirm (the name and address of the agent requesting disclosure etc.)
   • Copy of resident's card of voluntary agent (created within 30 days prior to request of disclosure)
   • If the attorney is a lawyer, the documents for which the registration number is known.
   • Power of attorney to indicate a proxy.
6. About Procedure for Request for Disclosure
   We will send a "Personal Information Disclosure Request" to the person by mail after identity verification. We will promptly respond to the disclosure without delay if you return the "Personal Information Disclosure Bill" in person. As for the answer method, we will mail the answer by telephone or the answer to the contents of the request in writing. We do not collect any fees at the request of the disclosure etc.
   Our inquiries regarding complaints and consultations regarding personal information, disclosure, etc. are as follows:

Kaila Tours (NOVARESE, Inc.)
Contact for complaints and consultations regarding personal information
NOVARESE, Inc. Customer Support
Address. Ginza YOMIKO Bldg. 4F, Ginza 1-8-14, Chuo City , Tokyo 104-0061
TEL. +81-120-066-601
Open Mon.-Fri. 10 am to 19 pm.
Sat., Sun. and holidays are closed.